Trust and Safety Hub
Trust is the foundation of Leisure Dock. This hub explains how we work to keep our platform fair, reliable, and welcoming for everyone who uses it.
Our Commitment to Trust
We believe trust is built through:
- Honest information
- Clear expectations
- Fair moderation
- Respectful behaviour
Every policy we publish supports this principle.
Keeping Information Accurate
- Restaurants are responsible for the accuracy of their listings
- We encourage regular updates and honest representation
- We may flag or review listings that appear misleading
- Accuracy helps diners decide with confidence.
Reviews & Community Safety
We protect review integrity by:
- Removing fake, abusive, or incentivised reviews
- Allowing restaurants to respond constructively
- Refusing to silence honest negative feedback
Reviews exist to inform, not intimidate.
Respectful Conduct Matters
We do not tolerate:
- Harassment or hate speech
- Abuse toward diners or restaurant staff
- Attempts to manipulate visibility or ratings
Everyone deserves respect at the table.
Moderation & Fair Action
When issues arise, we aim to:
- Review concerns carefully
- Act proportionately and fairly
- Communicate where possible
Removal of content or listings is a last resort, not a first response.
Security & Privacy
We take user safety seriously by:
- Limiting data collection to what’s necessary
- Using secure infrastructure
- Respecting privacy and personal choice
You can learn more in our Privacy Policy.
Reporting Concerns
If something doesn’t feel right, we want to know.
You can report:
- Inaccurate listings
- Policy-violating reviews
- Abuse or misconduct
Contact:
help[@]leisuredock.com
Growing with Integrity
As Leisure Dock grows, our commitment remains the same:
- to support restaurants, empower diners, and protect trust across the platform.