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Refund and Payments Policy

This Refund & Payments Policy explains how payments, billing, and refunds work on Leisure Dock. Our goal is to be fair, transparent, and clear, no hidden surprises.

This policy applies primarily to restaurant owners and businesses who purchase paid services on the platform.

1. Paid Services on Leisure Dock

Leisure Dock may offer paid features such as:

  • Premium or enhanced restaurant listings
  • Featured placement or promotional visibility
  • Subscription-based tools or services

All pricing, features, and billing terms will be clearly displayed at the point of purchase.

2. Payments

Payments are processed securely through trusted third-party payment providers.

We do not store full payment card details on our servers.

Prices are shown excluding or including applicable taxes, where required by law.

By completing a purchase, you authorise Leisure Dock to charge the selected payment method.

3. Subscriptions (If Applicable)

If you subscribe to a recurring plan:

  • Billing occurs on a recurring basis (monthly or annually, as stated)
  • Subscriptions renew automatically unless cancelled before the renewal date
  • You may cancel at any time via your account or by contacting us
  • Access to paid features continues until the end of the current billing period.

4. Refund Policy

Because Leisure Dock provides digital services and immediate access to platform features, refunds are handled carefully and fairly.

a) When Refunds May Be Issued

Refunds may be considered if:

  • You were charged in error
  • A technical issue prevented access to paid features
  • A service was materially different from what was described

Refund requests must be submitted within 14 days of purchase, unless otherwise required by law.

b) When Refunds Are Not Guaranteed

Refunds are generally not issued for:

  • Change of mind after features have been used
  • Lack of bookings, traffic, or business results
  • Services already delivered during a billing period

Leisure Dock provides visibility and discovery tools, not guaranteed commercial outcomes.

5. Cancellations

Cancelling a subscription stops future charges.

Past charges are non-refundable unless a valid issue applies.

Listings removed before the end of a billing cycle remain active until the period ends unless otherwise agreed.

6. Disputes & Chargebacks

We encourage users to contact us first to resolve billing concerns.

Unnecessary chargebacks:

  • Increase operational costs
  • May result in account review or suspension

We believe in resolving issues through open communication.

7. Changes to Pricing

We may update pricing or plans in the future. Any changes:

  • Will not affect paid periods already in progress
  • Will be clearly communicated in advance

8. Contact

For billing or refund requests, contact:
Email: help[@]leisuredock.com