Corvino

Corvino & Corvino offers unique leadership and customer service consulting services. In todays business landscape, competition is steep. Customers are demanding. Satisfying their needs affects ratings and the bottom line. Delivering superior customer service meansengaging employees in the principles of exceeding customer expectations. Corvino & Corvino Consulting caters to the service industry. Frank and Maura Corvino have recent, relevant and proven leadership strategies and everyday tools to improve your bottom line. We help companies implement systems that guide staff and boost customer satisfaction. Decades of experience leading organizations that continuously earned customer satisfaction scores in the 99th percentile places us at the forefront of current customer service thinking. We provide on-site workshops, keynotes, and C-suite consulting as well as business and life coaching. Let us show you how to build your reputation and inspire excellence. How to Earn 4 Stars: Heeding the Voice of Your Customer These custom presentations and workshops offer pragmatic tools that you can implement immediately. Some of the tools you will walk away with are: Anarchy to Accountability: Have you taken over an organization/unit/department where everyone does what he wants? Why would anyone want to be led by you? Listening: We remember far less than we hear. How to Become an Active Listener We help clients determine what needs to be fixed. We will do a full assessment based on staff interviews looking at benchmarks and the companys current performance. We provide a review of the companys culture and core values. Topics include: Great leaders help others act on their best intentions. Give your employees the tools to lead, inspire and deliver excellent service. Join us for a full day of interactive learning. Many thanks to all who attended The Corvino Conference on April 29th. Please stay tuned for more information regarding future conferences.